Where are you located?
Based on our success in becoming Stratford largest snow removal company and currently serving more than 1/5homeowners, we launched a second location in north London in 2018. Each location has independent management,employees, and equipment in order to provide the most timely and reliable service to both cities. In 2022 we haveintroduced franchise locations in the towns of St. Mary’s, New Hamburg, and Tavistock.
Will you shovel my walkway?
Although we do not hand shovel walkways as part of our seasonal driveway contracts in order to keep our pricingaffordable for everyone, we do however offer it as an additional service in select locations. Our specialized crews will shovel directly in front of your garage door, the walkway to your front door, as well as your steps and front porch.Please note that this is an add on service and is priced according to each property. Availability is limited so be sure tosignup early and guarantee your spot on the list.
Will you spread salt on my driveway?
Eco friendly ice melt application is an optional upgrade to your seasonal snow package in select locations. Ifpurchased, we’ll return afterevery storm, all season long and apply a non corrosive ice melter to the driveway. The goal is to cut through hard pack / ice. Slip free conditions are not guaranteed. Alternatively we also offer a salt binservice where we will supply and refill a bucketof salt on a weekly basis for your own use.
Can I leave my car parked in my driveway?
Absolutely, our drivers are trained to work around cars to make sure you have no trouble getting out in the morning.Once the city plow has passed we will return for acleanup. At this time you will receive your choice of a phone, text,or email alert approximately 20 minutes before your tractors arrival if you’d like to move your car. One strategy we’vefound effective is if you change the location of your parked car each storm to get as much of your driveway cleared aspossible please park your car as close to the house as you can.
My driveway is gravel. Can it still be blown?
Yes, we are able to offer service to customers with gravel driveways, however we cannot guarantee that gravel willnot be displaced onto your lawn.
What areas do you service?
We are currently able to offer service to those within the city limits of Stratford, Ontario, St. Mary’s, New Hamburg,Baden, Tavistock, as well as the north London routeas shown on our locations page.
When are the driveway markers installed and removed?
Our markers start going up late in October through early November. They will be taken out by early April. If you wouldlike to remove them on your own sooner than that please place them by your garage and we will pick them up whenwe come around.
Will your tractors damage my sealed/interlock driveway?
Believe it or not our tractors actually put less pressure on your driveway than your car does! Our blowers are alsoequipped with plastic cutting edges to drastically reduce the risk of damage to your driveway.
Do I have a single or double-width driveway?
Our pricing is based on the width of your driveway. Rather than measuring the exact size of your driveway we simplybase it off of a standard size. If your driveway is one car wide it is a single, if it is two cars wide it is a double. etc.Driveway length is not usually taken into consideration unless it is abnormally long (ie 5 car lengths).
What’s your repair policy?
Our drivers are required to report any damages caused to your property on their tablets at the time of the incident.This information isthen logged for repair in the spring unless it is of a more urgent nature. Exclusions to this ruleinclude any and all items left in the immediate work area of our equipment (i.e. on the driveway). Examples would beflower pots/planters, downspouts, recycling bins, garbage cans, basketball nets, children’s toys, and extension cords.Although our office or driver will usually report damage directly to you at the time of the incident we always encourageyou to verify with the office the day after the snow storm as well if you have any concerns.
What about protruding water valves in my driveway?
It is the responsibility of the home owner to make sure that if any water valve caps are protruding the driveway tocontact the City. You will need to request that they send a service technician by to lower the pipe and cap to the levelof the asphalt. If the cap is not flush with the level of the driveway it could get blown onto the lawn! Please make surethat the city takes care of this in advance of the first snow. Otherwise, once snow arrives and covers the surface, thisissue is not apparent to us and the city may charge you for repairs in the Spring.
Are tractors loud?
Surprisingly our equipment makes about 1/10th the noise of a traditional walk–behind snow blower. We’re also in andout of your driveway in under 2 minutes, minimizing the amount of disturbance caused to both you and yourneighbours. You probably won’t even realize that we are there!
Do you have customer service during storms?
Yes, we have dedicated support staff from 8–5 (Mon–Fri) on non-snow days and bring in extra help for after hours during snow events. We suggest using our Online Ticketing panel rather than calling in to our office as it is much more efficient. It is very easy to use and all tickets entered go directly to your dispatcher’s screen.
